Shipping policy
Thank you for shopping with TIERRA KNIGHT. We specialize in practical and stylish luggage and bag products for daily and travel use. We take pride in standardized order handling and reliable global shipping solutions, striving to deliver all bag products accurately, with careful protective packaging and in flawless condition within a reasonable delivery period.
1. Order Processing Time
Every confirmed order will be processed, inspected and packaged within 1-3 business days after order confirmation, excluding weekends and official public holidays. During peak sales periods with heavy order traffic, standard processing timelines may be prolonged. We will actively notify customers via email if any substantial shipping delays occur.
2. Shipping Rates and Delivery Estimates
Shipping fees for all bag and luggage orders will be automatically calculated and clearly shown on the checkout page before payment, allowing customers to view all logistics costs transparently.
Estimated delivery times:
Standard Shipping: 15 business days
All quoted delivery times are estimated and non-binding. Actual parcel arrival may vary due to courier service delays, customs clearance progress, adverse weather conditions, cross-border logistical limitations and holiday arrangements.
3. Shipment Confirmation and Order Tracking
Once your bag order is dispatched from our warehouse, you will receive a dedicated shipment confirmation email containing complete tracking details for your package.
Tracking data and real-time logistics status will generally go live and be accessible for online monitoring within 24-48 hours after the carrier completes parcel collection and system registration.
4. Incorrect Address Disclaimer
Customers are required to double-check and confirm the accuracy and completeness of their shipping address during the checkout process to avoid delivery errors.
TIERRA KNIGHT shall not bear any responsibility for misdelivered or returned parcels caused by incorrect or incomplete address information provided by customers. Any packages returned due to address mistakes will require additional reshipping fees covered by the buyer.
5. Lost or Damaged Package Handling
If your parcel is lost during international transit, please reach out to our customer service team within 7 days of your expected delivery date to start an official case review.
If your bag products arrive damaged upon delivery, please contact our support team within 48 hours of receipt and provide clear photographic evidence of damaged items and original packaging. Our team will evaluate the situation and resolve the issue efficiently.
6. Product Care & International Customs Terms
All luggage and bag products come with exclusive care instructions for daily use and maintenance. TIERRA KNIGHT accepts no responsibility for product damage, deformation or wear caused by improper maintenance, unauthorized modification or incorrect usage.
International shipments may be subject to import duties, customs taxes and other clearance fees set by destination country authorities. These additional charges are the sole responsibility of the customer and are not included in product prices or standard shipping expenses.
7. Contact Information
If you have any questions or concerns regarding this Shipping Policy and your order logistics status, please feel free to contact our professional support team via the details below:
Trade Name: TIERRA KNIGHT
Phone number: +1 307-714-5877
Email: contact@nanovolttech.shop
Physical address: 800 E Princess Anne Rd, Norfolk, VA 23504, United States